Request deletion in the app
- Sign in to Desxpert and open Settings from your client or professional account.
- Choose Delete Account and read the information about what will be removed and retained.
- Request an email confirmation code. Enter the six-digit code within 10 minutes. If your account uses Sign in with Apple, also complete the Apple authorization step.
- Confirm Permanently Delete Account. This removes the entire account, including both client and professional access.
Before deleting your account
Complete or cancel unfinished bookings and consultations. Unresolved paid bookings, refunds and unsettled professional earnings need to be resolved before deletion can proceed. Your account remains active while you resolve these items. Contact inquiry@desxpert.com for assistance.
What is removed?
Your personal profile, photo, professional verification documents, education and office details, schedules, payout settings and personal uploads are removed. Access ends and the professional profile is no longer available for new bookings. File removal may require additional processing if storage cleanup needs to be retried.
What is retained?
Necessary booking, payment and payout records are retained for transaction history and applicable obligations. Historical relationships remain linked to a minimal account record, with the name shown as “Deleted account”. See the Privacy Policy for information about data retention and your rights.
Can I use my email again?
Yes. Once deletion completes, your previous email can be used for a new registration. The new account does not restore your previous history or professional approval. Professional partners need to apply again.
Need help accessing your account?
If you cannot sign in or do not see the deletion option, contact inquiry@desxpert.com for account assistance. For a personal-data deletion request or other privacy rights, contact dpo@desxpert.com. Verification may be required before a request can be processed.